OUR PROCESS: We utilize an effective process for developing a customized diversity management program using a five-step approach:

(1) PREPARE OBJECTIVE: Establish leadership commitment and an infrastructure support system LEADERSHIP COMMITMENT • Define the what, why and how of strategic diversity for the organization • Establish a relevant business case • Identify the fit with other improvement initiatives • Solidify agreement on the scope of work required

INFRASTRUCTURE SUPPORT SYSTEM • Establish appropriate infrastructure to support the work:    + Key Contact    + Diversity Council    + Executive Ownership • Support a strategic process plan versus an "events-driven" approach

(2) ASSESS OBJECTIVE: Analyze current state - what's working, what's not and why • Utilize a diagonal slice of employees to establish an assessment team • Conduct a culture scan • Conduct interviews • Conduct focus groups    + Surveys (new and existing)

ESTABLISH THE BASE LINE • Identify key measurement indicators CONDUCT A GAP ANALYSIS • Where we are • Where we need to be    + Major supports    + Major barriers

(3) PLAN OBJECTIVE: Create a viable improvement plan KEY COMPONENTS OF THE PLAN INCLUDE: • Recommendations for action • Key target areas • Actions required    + How progress is measured

+ Timeline for key milestones    + Methods for monitoring and process for continuous improvement THE PLAN MUST BE STRATEGICALLY INTEGRATED WITH: • Other improvement initiatives • Pay for performance/performance evaluation plan

(4) IMPLEMENT OBJECTIVE: Execution plan with focus and commitment Keys to successful execution include: • Focusing on fewer action items done exceptionally well • Ensuring there is follow-up for all actions • Delivering an effective communication strategy

• Conducting frequent pulse checks with employees • Aligning reward, recognition and accountability with new expectations • Addressing difficult transitions • Communicating progress

(5) EVALUATE & IMPROVE OBJECTIVE: Establish a process and metrics for accountability. Key steps in the process include: • Measuring progress • Celebrating successes • Clearly identifying consequences

• Re-assessing as needed • Re-vamping where necessary • Looking for ways to "raise the bar" • Communicating "success stories" and learnings

32466 Monterey Drive, Union City, CA 94587 | tel: 510.471.7840 | fax: 510.487.6106

info@kiwata.com